Privacy Policy

Last Updated: June 2026

1. Introduction

Venadu Ventures Pvt Ltd ("Venadu", "Company", "We", "Us", or "Our") is committed to protecting and respecting Your privacy. This Privacy Policy explains how We collect, use, store, process, disclose, and protect information obtained from users of the Venadu platform.

This Privacy Policy applies to all users of the Venadu ecosystem, including Customers, Merchants, Business Partners, Delivery Partners, Service Providers, Community Members, and visitors accessing Our website and mobile applications.

By accessing or using the Venadu website, mobile application, services, or any feature offered by Us, You agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Venadu Ventures Pvt Ltd

Registered Office: Villa No B3, Avigna Township, Anjur, Chengalpattu, Kanchipuram – 603204, Tamil Nadu, India

Website: www.venadu.com

Email: info@venadu.com

3. About Venadu

Venadu is a community-driven digital marketplace designed to connect local businesses, service providers, and customers through technology.

Venadu also operates as an ONDC-enabled buyer platform that facilitates access to the Open Network for Digital Commerce (ONDC), helping local businesses participate in India's growing digital commerce ecosystem.

4. Information We Collect

We may collect the following categories of information:

Personal Information

Full Name
Email Address
Mobile Number
Address
Date of Birth
Profile Photograph

Business Information

Government-issued Identification (where required)
GST Registration Details
KYC Information
Delivery and Pickup Information

Account Information

Username
Password (encrypted)
Account Preferences
Saved Addresses
Order History

Transaction Information

Purchase History
Delivery Records
Payment Information
Billing Details
Refund Information

Device Information

IP Address
Browser Information
Device Type
Operating System
Device Identifiers
Application Version

Location Information

Current Location
Delivery Location
GPS Coordinates (where permission is granted)

Communication Information

Customer Support Conversations
Feedback
Reviews
Ratings
Survey Responses

5. How We Collect Information

We collect information when:

You create an account.
You use the Venadu application.
You place orders.
You communicate with customer support.
You participate in promotions or campaigns.
You register as a Merchant, Partner, or Delivery Executive.
You interact with ONDC-enabled services.
You voluntarily provide information to Us.

6. How We Use Your Information

We use collected information to:

Provide and improve Our services.
Process orders and transactions.
Facilitate deliveries and pickups.
Verify user identities.
Manage business onboarding.
Enable ONDC participation.
Provide customer support.
Send important notifications.
Improve platform performance.
Prevent fraud and misuse.
Conduct analytics and research.
Comply with legal obligations.

7. Information Sharing

We may share information with:

Merchants and Service Providers

To facilitate transactions, deliveries, and customer support.

Delivery Partners

To complete pickup and delivery requests.

Payment Service Providers

To process payments securely.

ONDC Network Participants

Where necessary to facilitate ONDC-enabled transactions.

Government Authorities

When required by law or legal process.

Technology Service Providers

For hosting, analytics, security, communication, and operational support.

We do not sell personal information to third parties.

8. Cookies and Tracking Technologies

Venadu may use cookies, analytics tools, and similar technologies to:

Remember user preferences.
Improve platform performance.
Analyze traffic patterns.
Personalize user experiences.
Enhance security.

Users may modify browser settings to disable cookies; however, certain features may not function properly.

9. Data Security

We implement reasonable technical and organizational safeguards to protect personal information from:

Unauthorized access
Misuse
Alteration
Disclosure
Destruction

While We strive to protect Your information, no method of internet transmission is completely secure.

10. Data Retention

We retain information only for as long as necessary to:

Provide services
Meet legal requirements
Resolve disputes
Enforce agreements
Maintain business records

When information is no longer required, We will securely delete or anonymize it.

11. User Rights

Subject to applicable law, You may:

Access Your personal information.
Correct inaccurate information.
Update account details.
Request deletion of personal data.
Withdraw consent.
Restrict certain processing activities.

Requests may be submitted to:

info@venadu.com

12. Third-Party Services

The Venadu platform may contain links to third-party websites, applications, payment gateways, and services.

We are not responsible for the privacy practices of third-party services. Users should review their respective privacy policies.

13. Children's Privacy

Venadu services are not intended for individuals under 18 years of age without parental or legal guardian supervision.

We do not knowingly collect personal information from children.

14. Marketing Communications

With Your consent, We may send:

Product updates
Promotional offers
Service announcements
Community notifications

Users may opt out of marketing communications at any time.

15. ONDC Services

As an ONDC-enabled buyer platform, Venadu may process and exchange information required to facilitate transactions across the ONDC network.

Such information sharing shall be limited to operational requirements, compliance obligations, and successful completion of transactions.

16. Community Marketplace Services

Venadu may provide:

Local Business Listings
Virtual Storefronts
Classified Advertisements
Community Commerce Features
Delivery Services
Hyperlocal Marketplace Services

Information shared within public community features may be visible to other users.

17. Changes to this Privacy Policy

Venadu reserves the right to modify this Privacy Policy at any time.

Any updates will be published on the website and mobile application. Continued use of the platform after changes constitutes acceptance of the revised Privacy Policy.

18. Contact Us

For privacy-related questions, concerns, or requests, contact:

Privacy Officer Venadu Ventures Pvt Ltd

Email: info@venadu.com

Website: www.venadu.com

19. Grievance Redressal

Users may raise complaints or grievances regarding privacy, data protection, or misuse of personal information by writing to:

Grievance Officer Venadu Ventures Pvt Ltd

Email: info@venadu.com

We aim to acknowledge and address grievances within a reasonable timeframe in accordance with applicable laws.